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CERTIFIED SECURITY MANAGER I

CSM

Providing security services for clients has drastically changed over the past twenty years, long before the tragedy of 9-11.
As the security industry continues to evolve, duties and responsibilities of the security company and individual officer grows and
security officers must have the skills and training to address an assortment of crimes, confrontations, incidents and emergencies that
they may face daily in the performance of their duties.
Duties of both contract and proprietary security officers now includes protection of people, property and data, protection of staff, investigation of
minor and serious offenses, responding to medical and situational emergencies, confronting and apprehension of offenders as well as providing
basic security functions such as access control and other physical security duties.

Security managers must be up to the challenges of effective training of staff, client relations, understanding complex state and federal employee
laws and regulations, fostering good work environments, administration of fair and unbiased employee disciplinary programs, be an example and
leader for front line personnel and be familiar with policy and procedure of their employer.
To meet the needs of this specific area of the security industry, Private Officer International provides a tailored made course and administers the
Certified Security Manager program.

With the professional CSM credential, students are better equipped to deal with providing all levels of security services, protecting their employer
while protecting themselves. The training and certification also provides the student with an opportunity for career advancement as many
employers now seek highly qualified applicants who not only have experience in the industry but also an educational background.
The CSM credential will provide the security professional the clear advantage on the job as well as in their career.

CERTIFIED SECURITY MANAGER

COURSE CONSISTS OF:
INTRO INTO PRIVATE SECURITY
DUTIES, RESPONSIBILITIES OF MANAGERS
CUSTOMER SERVICE
HUMAN RESOURCE 101
STATE AND FEDERAL LABOR LAWS
EFFECTIVE MANAGEMENT
EMERGENCY SITUATIONS
REPORT WRITING
SITUATIONAL AWARENESS
WORKPLACE VIOLENCE
FOSTERING GOOD WORK ENVIRONMENTS
BEING AN EFFECTIVE TRAINER
MANAGEMENT STRUCTURE
OTHER MODULES

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