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| CERTIFIED RETAIL SECURITY MANAGER I CRSM Retail security duties and responsibilities for both the loss prevention agent and the mall officer has drastically changed over the past twenty years, long before the tragedy of 9-11. As the security industry continues to evolve, duties and responsibilities of the security company and individual officer grows and security officers must have the skills and training to address an assortment of crimes, confrontations, incidents and emergencies that they may face daily in the performance of their duties. Duties retail security officers now includes protection of people, property and data, protection of staff, investigation of minor and serious offenses, responding to medical and situational emergencies, confronting and apprehension of offenders as well as providing basic security functions such as access control and other physical security duties. Agents also conduct internal audits and fraud investigations often in conjunction with local law enforcement. Security agents must be up to the challenges of effective interaction with honest customers and employees while detecting shoplifters and dishonest employees. To meet the needs of this specific area of the security industry, Private Officer International provides a tailored made course and administers the CERTIFIED RETAIL SECURITY MANAGER program. With the professional CRSM credential, students are better equipped to deal with providing all levels of security services, protecting their employer while protecting themselves. The training and certification also provides the student with an opportunity for career advancement as many employers now seek highly qualified applicants who not only have experience in the industry but also an educational background. The CRSM credential will provide the security professional the clear advantage on the job as well as in their career. CERTIFIED RETAIL SECURITY MANAGER COURSE CONSISTS OF: INTRO INTO PRIVATE SECURITY DUTIES, RESPONSIBILITIES OF MANAGERS CUSTOMER SERVICE THEFT DETECTION STATE AND FEDERAL LAWS EFFECTIVE SURVEILLANCE TECHNIQUES EMERGENCY SITUATIONS REPORT WRITING SITUATIONAL AWARENESS WORKPLACE VIOLENCE INTERROGATIONS TESTIFYING IN COURT SECURING EVIDENCE-CHAIN OF CUSTODY OTHER MODULES |